Buyer FAQ.
Accounts, quotes, documentation, shipping and research-use policy, answered in plain language.
Accounts
Who can buy from Omega Wholesale?
Businesses, laboratories and research organizations buying for in-vitro research. We review each request and may ask for business details before we quote.
Do I need an account to see the catalog?
No. The full inventory is public. An account is only needed to receive quotes and invoices.
How long does account review take?
Most reviews are finished within [review time]. We will contact you if we need more information.
Quotes & ordering
Why is there no checkout?
Pricing depends on quantity, format and current stock, so each order is quoted in writing and then invoiced. You always see the final total before paying.
Is there a minimum order?
Minimums depend on the product and format. Your quote shows any minimum that applies.
Can I mix formats in one order?
Yes. Vials, blends, capsules and sprays can all go on one quote.
How do I pay?
Payment details are on your invoice. Accepted methods: [payment methods].
Documentation
Are COAs available?
Yes. Request a certificate of analysis for any product through the COA library or the quote form.
Can I get the COA for my exact lot?
Yes. Include the lot number printed on the label and we will match the report to it.
Shipping
Where do you ship?
We ship to [shipping regions]. The quote confirms the method and timing for your address.
When does my order ship?
Paid orders typically leave within [processing time]. You receive tracking once the order ships.
Research use
Can these products be used on people or animals?
No. Every product is sold for laboratory research only. It is not for human or veterinary use, consumption or any clinical purpose.
Will you advise on protocols or dosing?
No. We supply research materials and documentation. We do not give usage, dosing or medical guidance.
Still have a question?
Our team answers by email or phone.